Please carefully read our returns policy before submitting a returns request.


Returns Policy

You can return items, unless specified, for an exchange or refund within 14 days of receipt.

Orders placed between 28th November and 25th December can be returned for exchange or refund up to the 31st December of the same year.

Please Note: an item may only be returned in its original condition, unworn, unwashed and with any labels/tags still intact. We are sorry but we are unable to accept returns on bespoke/customised items including specific ring sizes, bangle sizes, engraved or otherwise modified from its standard state unless the return is due to a product defect.

We cannot process refunds for Sale, Outlet or discounted goods. Returned goods falling under this category will only be offered an exchange or store credit up to the value of the original goods.

Please ensure all answers are YES before submitting a return:


If you wish to proceed with a return, please follow these simple instructions:


A problem with your order? Received the wrong item?

Please contact our Support team who will be happy to assist you. You can do this by clicking on ‘Contact Us’ on the bottom of each page.

Have you received my returned items?

You will receive a confirmation email when your return has reached our returns department.



Warranty

If your product develops a problem, you may return this to us within 60 days from the date of receipt to receive a replacement.

Please note:

Thank you for carefully reading all of the above information. Before submitting a returns request, if you have any concerns or questions please contact our support team who will do their best to assist you.

Alternatively, ensure you are logged in to your account and click the button below to begin the returns process.


I have read and agree to the Returns Policy and wish to continue

Submit Return

Please note: If we receive a return that does not conform to our returns policy, we reserve the right to refuse and void the request. We reserve the right to refuse products for return, refund or exchange and cannot be held liable if unable to exchange/replace a specific item.